Policies, Terms & Conditions
Privacy Policy
At Sirius Web Solutions, your privacy is important to us. Please read our Privacy Policy that outlines the ways your personal information is managed.
New Projects
Payment Conditions
A minimum deposit of 50% of the contract amount is due before research and development begins for all projects under $5,000.00. A minimum deposit of 35% is due for all projects over $5,000.00 and additional payments will be submitted according to the payment schedule outlined in the project development contract. 100% of the total contract amount is due before the project:
- “goes live” on the Internet (websites),
- final digital files are submitted to the client (graphics or logo design), or
- the final high resolution file(s) are submitted to the client and/or printer (print marketing materials).
Once a project “goes live” we provide 30 days of website maintenance for components that are within the scope of the project. After 30 days, the Website Maintenance/Updates policy will take effect (see below).
Project Terms & Conditions
All clients agreeing to a paying for services from Sirius Web Solutions must adhere to the following terms and conditions.
Confidentiality
There will be a confidential relationship between Sirius Web Solutions and our clients. Information concerning Sirius Web Solutions’ and/or our client’s business affairs, vendors, finances, properties, methods of operation, computer programs, employees, documentation, and other such information whether written, oral, or otherwise, is confidential in nature. Sirius Web Solutions, and employees of both will adhere fully to this confidentiality agreement.
Non-Competition
Both Sirius Web Solutions and our clients must agree to non-competition regarding their respective customers. Neither company will attempt to take any customers from the other company for any reason whatsoever. Any client information will be kept confidential between the companies and will be used for the sole purpose of performing the agreed upon services.
Source Files and Copyrights
Our clients will retain all source files including their copyrights. No royalty fees will need to be paid to Sirius Web Solutions for their use.
Website Maintenance/Updates
Payment Conditions
- 100% of the invoice amount is due before site maintenance begins for all projects less than $50.
- A minimum deposit of 50% of the invoice amount is due before site maintenance begins for all projects $50 or more. The remaining 50% is due within 24 hours of completion. 100% payment of the invoice amount is also accepted for all projects $50 or more.
NOTE: Hourly rates and monthly flat rates are available for websites that require regular maintenance. Contact us for more information or to develop a site maintenance schedule.
Turnaround Time
Basic maintenance or updates for a website will take between 2-3 business days to complete from the day the request was submitted and all content needed to complete the updates are received.
Basic updates include:
- Changes to text, images or basic graphics
- Updates that do not require major programming
- Changes that do not require an overall to the graphic design or layout of a website
All requests submitted after 12 noon EST will put into the project queue/list for the following business day.
NOTE: If complex or major updates are required, the estimated time of completion and cost will be determined once the specifications are received.
Same Day Requests
All updates that are requested for completion on the same day the request is submitted and all content is received, will incur a $50 rush fee. Same day requests must be received by 12 noon EST during business hours and only apply to basic updates (please see definition of basic updates listed above). If an emergency technical situation occurs that severely impacts the functionality and accessibility of the website (i.e. website crash, glitch in functionality, or server error) a rush fee will not be required.
Changes and Delays Policy
The terms of all proposals and contracts are limited to the defined project scope. Changes to the scope or failure to submit content within the agreed upon development schedule, will cause delays and may be subject to additional charges.
Late Fees
All past due invoices will incur a 10% late fee the day after the invoice due date. Non-payment of invoices will result in deactivation of web hosting services, deactivation of the website, or a delay in receiving any files associated with the corresponding project.
NOTE: All policies may be subject to change as deemed necessary by Sirius Web Solutions. Clients with active projects during policy changes will adhere to the policies that were in place when their respective projects began.